Intercontinental Nairobi, Nairobi

The hotel offers spacious and comfortable rooms, albeit showing some signs of age. The service is excellent with staff always ready to assist with a smile. Its location in the central business district is convenient for accessing shops and restaurants. The dining experience varies from exceptional to unorganized. The facilities are adequate, though there are some cleanliness issues.

My stay at the hotel was absolutely fantastic! The rooms were clean and comfortable, and the amenities were good. However, the service seemed a bit distracted at times, possibly due to ongoing maintenance. The location was convenient for exploring Nairobi with shops and restaurants within walking distance.

My stay at the hotel was a bit of a mixed bag. On one hand, the rooms weren't what I had reserved, lacking comfort and being incredibly noisy. However, on the other hand, the executive room I was eventually given was very nice and well-appointed. The service was top-notch, particularly from Milton at the lounge, who made my 80th stay special with a dinner voucher and a cake treat. The location, despite being in the city center, had some procedural hassles at check-in, but the breakfast offered a good variety. The dining experience was superb, with a wide range of fresh options, but the facilities were not up to par, feeling outdated and not well-maintained.

The hotel offers spotless and spacious rooms with plugs for both American and European devices, though the bathrooms could use some updating. The service is genuinely warm and professional, although additional charges might be added unexpectedly. The location is central and convenient for shopping, but the surrounding area may lack cleanliness. The dining experience is excellent with a wide selection, but service may lack organization at times.

The hotel rooms are in need of renovation with tired decor and furniture; however, the club area was nice and the supervisors were organized. The service was efficient and friendly, making me feel safe with their excellent security procedures. The location is central in Nairobi, but there isn't much to do around the hotel in the evenings. The dining experience was exceptional, with one of the best buffets I have had, but it was quite expensive. The facilities need an update, especially the shower in the bath, but the hotel still offers good value for money.

I had a mixed experience at the hotel. The rooms were spacious and super clean, but the shower setup was a bit inconvenient. The service was fantastic with genuinely warm interactions from the staff. The location was central but lacked evening activities. The dining options were impressive, although the service was a bit unorganized. Overall, a good choice for a stay with a few minor drawbacks.

My stay at the hotel was a decent experience. The rooms were clean and comfortable, but the timely change of towels and beddings wasn't pleasing. The bathroom felt old and smelled of stale smoke. It was great that smoking was only allowed by the pool bar and outside the hotel.

My stay at the hotel was quite pleasant overall. The rooms were clean, spacious, and comfortable, with excellent service provided by Abraham. However, the shower setup required standing in the bath, which may not be ideal for everyone. The location was convenient, being part of the central business district, though some cleanliness issues were noted. The dining experience was good with a variety of fresh options, but a bit disorganized. The facilities were adequate, but improvements could be made in certain areas.

The hotel offers clean and spacious rooms with a mix of modern amenities but could use some updates. The service is consistently attentive and welcoming, although additional charges were unexpected. The central location is convenient for exploring the city. The dining experience impresses with a variety of options but may not suit all tastes.

The hotel rooms were spacious, clean, and had all the towels and amenities we needed. The service from the guest relations person to the Club floor personnel was extremely polite and very helpful. The location, despite being in the central business district, was my favorite in the city, and the main dining room offered a good breakfast with a variety of options despite some service issues. The facilities were up to par with a 3-star property.